Understand your Customers, Fuel Product Innovation, Increase ROI
Increase Customer Satisfaction. Increase Revenue.
Call Center Operations
Structure Unstructured Data
Spot Call Trends - cancellations, complaints, opportunities for retention or expansion etc.
Know why the Customer Service process is not working and how it can be improved.
Understand emerging customer needs or what should be prioritized.
Reduce Call Volumes / Call Center Costs,
Avoid Wrongful Denials & Increase Customer Loyalty
Use taxonomy to isolate key phrases and words.
Discover New Products
Mine customer emails and call center transcripts to discover new product offerings,
e.g. uninsured / underinsured segments, optimal geos, distribution channels.
Uncover Customer Insights with Accern NoCodeNLP Platform
Reduce Churn and Increase Revenue
No procuring data sources
No building taxonomies
No training NLP models
BYO & customize workflows
The Accern NoCodeNLP Platform has reduced claims by 60% in our call center. What used to take our analysts hours of listening to call recordings each day is now replaced by Accern-fueled sentiment analysis of high priority calls for immediate action.
Head of Large Claims, Major US Insurance Company
Sentiment Analysis: Using NLP to Capture Human Emotion in Text Data
How AI is Transforming
Insurance Claims Fraud Detection
5 Ways Predictive Analytics
is Used in Insurance