Insurance

Understand your Customers, Fuel Product Innovation, Increase ROI

Optimize Operational Costs. Fuel Product Innovation.
Increase Customer Satisfaction. Increase Revenue.

Product Managers

Customer Experience

Call Center Operations

Structure Unstructured Data

Better
Understand your
Customers

Spot Call Trends - cancellations, complaints, opportunities for retention or expansion etc.

Know why the Customer Service process is not working and how it can be improved.

Understand emerging customer needs or what should be prioritized.

Reduce Call Volumes / Call Center Costs,
Avoid Wrongful Denials & Increase Customer Loyalty

Reduce time and errors in underwriting policies; auto-extract key elements – names, dates, locations, loss details from applications / policies to assess risk.
Reduce time and costs of claims processing which entails going through – claim filings, policy documents, adjustor notes, emails etc – a manual, tedious and time-consuming process that is subjective, error prone and costly.
Understand customer feedback – identify high severity and high frequency issues and what customers appreciate. Reduce negative reviews and reputation damage due to wrongful denials.
Streamline and automate workflows; route support tickets so they can be handled by the right departments – adjusters, finance, sales etc.
Identify fraud in insurance claims call transcripts.
Use taxonomy to isolate key phrases and words.
Leverage chatbots to handle FAQs, reducing the burden and freeing up service reps to handle more complex issues.

Discover New Products

Mine customer emails and call center transcripts to discover new product offerings,
e.g. uninsured / underinsured segments, optimal geos, distribution channels.

Uncover Customer Insights with Accern NoCodeNLP Platform

Reduce Churn and Increase Revenue

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No Code

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No procuring data sources

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No building taxonomies

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No training NLP models

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No complexity

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BYO & customize workflows

The Accern NoCodeNLP Platform has reduced claims by 60% in our call center. What used to take our analysts hours of listening to call recordings each day is now replaced by Accern-fueled sentiment analysis of high priority calls for immediate action.

Head of Large Claims, Major US Insurance Company

Latest Resources

Blog

Sentiment Analysis: Using NLP to Capture Human Emotion in Text Data

Blog

How AI is Transforming
Insurance Claims Fraud Detection

Blog

5 Ways Predictive Analytics
is Used in Insurance